23.06.2009, 11:37
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Microsoft is looking for Support Specialist – Microsoft Dynamics NAV Finance.
Job purpose: Solve the customer’s problem in the quickest way possible by putting them at the centre of everything we do. The successful candidate will work within a team (local and EMEA wide) of support specialists focused on resolving our MBS Partner Channel customer’s technical, product & industry specific issues. This requires scoping the customer’s expectations and collaborating with others to meet those expectations in the shortest possible time. This position requires industry knowledge as well as the ability to provide applicational support for the Finance area on Microsoft Dynamics NAV. • Communicate with customers, GTSC engineers and appropriate subsidiary staff via electronic correspondence or telephone. Assist with onsite support regarding mission critical problems experienced with the supported technology & product within your team. • Solve complex level of problems, involving broad product knowledge or functionality specialty redirected by GTSC or escalated by EMEA subsidiary sites. Provide solutions that satisfy customers which will involve handling difficult situations (complaint handling, sensitive customer, mission critical) • Have a working knowledge of current EMEA GTSC, Global policies and processes involving Case handling and support boundaries. Take an active role in challenging and suggesting enhancements on existing processes and workflow. • Develop own technical & functional knowledge on products/technologies related to the team scope. • Write technical articles in order to distribute technical information to all Customers, Partners, GTSC engineering and subsidiary staff. • Attend triage meetings with local GTSC engineers to share knowledge and efficiently develop customer solutions. • Develop and deliver internal GTSC and customer technical trainings/workshops in speciality areas. • Preparation and Delivery of pro-active support services (Supportability Reviews and Expert Roundtables). Contribute to those topics in supported technology and define scope of upcoming technologies. • Assist in hot-site issues by setting customer expectations, devising action plans and communicating to BG, SMS&P, partners and customers. • Use sophisticated tools to analyze complex problems and develop solutions to meet customer needs. • Assist in representing Microsoft in any forum (i.e. seminars, technical or marketing, conferences event). • Work with local marketing people for product feedback & new product launches. We are looking for: • Ability to delight customers, contribution to team customer satisfaction goals • Excellent Team player • Strong ownership of customer issues • Personal accountability within team • Deep knowledge of product NAV and Financials functionality, business processes or technology being supported with proven track record • Ability to take leadership in one specific product or area of business processes. • Great Communication skills • Very Good Knowledge of verbal and written English • Customer focused • Technically credible You will be further qualified if you have: 1) MBS Certifications 2) Other Business Process industry recognized accreditations desirable. We offer: • An international work environment that is characterized by flexibility, an informal atmosphere, and a fast pace. • Rich opportunities for using and developing your skills, taking responsibility and influencing our product design. • Highly professional and motivated colleagues who value and support your contributions. • A dynamic international workplace with unparalleled opportunities for personal and professional growth. Compensation: salary ~60000 – 90000 rub per month + good compensation package Location: Moscow office Contact: v-lasazo@microsoft.com |
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26.06.2009, 18:39
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#2 |
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Также просьба дублировать на адрес v-skorol@microsoft.com
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29.06.2009, 18:05
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#3 |
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Цитата:
Сообщение от HRMicrosoft
Microsoft is looking for Support Specialist – Microsoft Dynamics NAV Finance.
Job purpose: Solve the customer’s problem in the quickest way possible by putting them at the centre of everything we do. The successful candidate will work within a team (local and EMEA wide) of support specialists focused on resolving our MBS Partner Channel customer’s technical, product & industry specific issues. This requires scoping the customer’s expectations and collaborating with others to meet those expectations in the shortest possible time. This position requires industry knowledge as well as the ability to provide applicational support for the Finance area on Microsoft Dynamics NAV. • Communicate with customers, GTSC engineers and appropriate subsidiary staff via electronic correspondence or telephone. Assist with onsite support regarding mission critical problems experienced with the supported technology & product within your team. • Solve complex level of problems, involving broad product knowledge or functionality specialty redirected by GTSC or escalated by EMEA subsidiary sites. Provide solutions that satisfy customers which will involve handling difficult situations (complaint handling, sensitive customer, mission critical) • Have a working knowledge of current EMEA GTSC, Global policies and processes involving Case handling and support boundaries. Take an active role in challenging and suggesting enhancements on existing processes and workflow. • Develop own technical & functional knowledge on products/technologies related to the team scope. • Write technical articles in order to distribute technical information to all Customers, Partners, GTSC engineering and subsidiary staff. • Attend triage meetings with local GTSC engineers to share knowledge and efficiently develop customer solutions. • Develop and deliver internal GTSC and customer technical trainings/workshops in speciality areas. • Preparation and Delivery of pro-active support services (Supportability Reviews and Expert Roundtables). Contribute to those topics in supported technology and define scope of upcoming technologies. • Assist in hot-site issues by setting customer expectations, devising action plans and communicating to BG, SMS&P, partners and customers. • Use sophisticated tools to analyze complex problems and develop solutions to meet customer needs. • Assist in representing Microsoft in any forum (i.e. seminars, technical or marketing, conferences event). • Work with local marketing people for product feedback & new product launches. We are looking for: • Ability to delight customers, contribution to team customer satisfaction goals • Excellent Team player • Strong ownership of customer issues • Personal accountability within team • Deep knowledge of product NAV and Financials functionality, business processes or technology being supported with proven track record • Ability to take leadership in one specific product or area of business processes. • Great Communication skills • Very Good Knowledge of verbal and written English • Customer focused • Technically credible И вижу что под "Support Specialist" тут понимается Presales-Analyst-"Crisis Developer"- Crucial Tester, который будет глобально работать и на рынке Евразии и Африки. Вы уж как-то определитесь что нужно за такую-то ЗП!?!??! И при этом учитывайте, что раньше тут предлагали.. Или уе полностью ВСЮ поддержку решили перенести в Россию? P.S. Спецы MS, если уж ишите человека, но расшибфровывайте EMEA, чтобы хотя бы человек понимал что эта аббревиатура - рынок Европа и Арфика |
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