Проблема с отслеживание электронной почты

[demonik]

огромное спасибо за столь быстрый и полезный ответ. включил трассировку traceEnabled =1.
вот что выдало при попытке отправить письмо пользователю на внешнюю почту и при установленной галочке "отслеживать в ЦРМ" :
# CRM Tracing Version 1.1
# LocalTime: 2008-03-05 11:01:30.6
# Categories:
# Schedule: Daily
# CallStackOn: False
# ComputerName: CLIENTPC
# CRMVersion: 3.0.5300.0
[2008-03-05 11:01:30.6] Process:OUTLOOK |Thread: 804 |Category: Application |User: 00000000-0000-0000-0000-000000000000 |Level: Error | ErrorInformation.LogError
>MSCRM Platform Error Report:
--------------------------------------------------------------------------------------------------------
Error: Server was unable to process request.
Error Number: 0x80040216
Error Message: An unexpected error occurred.
Source File: Not available
Line Number: Not available
Request URL:
Stack Trace Info: at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
> at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
> at Microsoft.Crm.Platform.Proxy.EmailWebService.DeliverPromote(String messageId, String subject, String from, String to, String cc, String bcc, String submittedBy, String importance, String body, BusinessEntityCollection attachments)
> at Microsoft.Crm.Application.SMWrappers.Email.DeliverPromote(String messageId, String subject, String from, String to, String cc, String bcc, String submittedBy, String importance, String body)
> at Microsoft.Crm.Application.SMWrappers.EmailForOutlook.Microsoft.Crm.Application.SMWrappers.IEmailForOutlook.DeliverPromote(String messageId, String subject, String from, String to, String cc, String bcc, String submittedBy, String importance, String body)
Type: Platform