Channel9 CRM: Introduction to CRM

[Blog bot]

Источник: https://channel9.msdn.com/Series/Mic...duction-to-CRM
==============

CRM allows an SME to understand his/her client and create a methodology to predict the needs of this same client as an essential development tool for an SME. The module is broken down into different entities : the basic definition of CRM and the pillars it is focused on. Different examples were provided to facilitate the understanding of CRM.



Источник: https://channel9.msdn.com/Series/Mic...duction-to-CRM